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Forum: VirtualDJ Technical Support

Topic: Soundcloud bug
MickMTJPRO InfinityMember since 2022
After about an hour of playing Soundcloud times out and gives me a download error message.

The workout is for me to find a different playlist in SoundCloud, load a random track, then load the one I originally wanted to play.

Is there a way to fix this, or change the length of time it takes to timeout?

Edit: I should also add that this does not happen when using Rekordbox or Serato.
 

Posted Thu 03 Mar 22 @ 8:27 pm
MickMTJPRO InfinityMember since 2022
Since support aren't monitoring this thread, what's the best way to get help with this?

In addition to this thread, over the last 7 days I have emailed, opened a ticket, and have been sitting in online chat as "Queue position: 1" for a mind-numbingly long time (update - it was ended twice without explanation).

It feels like there is no customer service here, which cannot be true.
 

Posted Wed 09 Mar 22 @ 5:53 pm