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Forum: VirtualDJ Technical Support

Topic: software is freezing

This topic is old and might contain outdated or incorrect information.

joafraPRO InfinityMember since 2011
Since the last update of VDJ 2021, the soft is freezing and I need to re-star my computer
It's happening when changing a video or selecting a text and even when going the options and changing whatever option ...
I can't use anymore Virtual DJ with confidence
It happens with my DDJ 1000 and SB3 as well always with a projector or a TV connected
My computer is:
GE65 Raider 9SF
OS: Microsoft Windows 10 Pro 64-bit Ver.1903(OS build 18362.356)
BIOS Version: E16U1IMS.101
CPU: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz
Memory: 32 GB @ 1333 MHz
- 16 GB, DDR4-2667, Samsung M471A2K43CB1-CTD
- 16 GB, DDR4-2667, Kingston 9905630-063.A00G
Graphics: NVIDIA GeForce RTX 2070, 8192 MB
Graphics: Intel(R) UHD Graphics 630, 1024 MB
VBIOS Version:
Drive: SSD, WDC WDS480G2G0B-00EPW0, 447.14 GB
Drive: SSD, WDC PC SN520 SDAPNUW-512G-1032, 476.94 GB
Drive: HDD, ST1000LM049-2GH172, 931.51 GB
Log Report:
[12:15] DX11 error: 334:80070005
[12:15] DX11 error: 334:80070005
--- 2021/01/17 - 18:34 (6242)
[18:34] Thread inittask freezed.
--- 2021/01/22 - 20:47 (6263)
[20:47] Thread PartialDBLoad freezed.
[20:47] Thread PartialDBLoad freezed.
[20:47] Thread PartialDBLoad freezed.
[20:47] Thread PartialDBLoad freezed.

I have installed previous versions to test but same issues
I played years with this configuration and never had problems before this update
Thank you in anticipation
Joseph

 

Posted Sat 23 Jan 21 @ 3:56 pm
OK I thought it was just me.
I emailed them and asked whats going on.
VJ crashed twice in the middle of my wedding I was playing at.
So embarrassing.
I even purchased a new laptop with a dedicated video card and still some videos even freeze.
They need to work out the bugs. I see other people are complaining about the same thing.
If u find out, please email me directly and on here so we can help other video DJ;s
rambo_ent@yahoo.com
 

Posted Sun 28 Feb 21 @ 9:38 pm
joafra wrote :

Since the last update of VDJ 2021, the soft is freezing and I need to re-star my computer
I can't use anymore Virtual DJ with confidence

I have installed previous versions to test but same issues


So it happens fairly quickly then?
Perhaps try update graphic card drivers and Windows etc.
If you have same even rolling back to previous versions, chances are its your computer, at least worth trying.. .

You can also try set mathengine to disabled in VirtualDJ settings, just to rule out any mathengine issues with the graphic card.
 

Posted Sun 28 Feb 21 @ 9:51 pm


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