lutian
groovindj wrote :
Did you check through the registry? You post on here asking for help, then choose to dismiss the suggestions.
If you pay attention to the drivers available, you'll notice that Windows 10 compatibility is not mentioned. Therefore, the best test is to try installing on an older computer that has an OS that is supported by the drivers - Windows 7 or 8 for example.
lutian wrote :
it's a hardware problem
Did you check through the registry? You post on here asking for help, then choose to dismiss the suggestions.
If you pay attention to the drivers available, you'll notice that Windows 10 compatibility is not mentioned. Therefore, the best test is to try installing on an older computer that has an OS that is supported by the drivers - Windows 7 or 8 for example.
Sorry, I didn't ignore it. But wouldn't a persisting problem after a fresh win install rule out any problem with the registry? Also, I've liked to a guy that broke the its windows boot. I'm not sure I could recover from that easily
Posted Fri 23 Oct 20 @ 4:34 pm
groovindj
lutian wrote :
a fresh win install
On a different computer, or the same one (that wasn't working)? If it was the same one, did you completely wipe and format the drive?
As I said earlier, try it on an older computer that has an OS listed by Behringer as compatible. Win 10 could be the issue.
Posted Fri 23 Oct 20 @ 4:42 pm
Rune (DJ-In-Norway)
lutian wrote :
Already done that. My lap and pc at home are working fine
Rune (dj-in-norway) wrote :
Got a chance to test the controller on other computer? yours or a friend.
Just to rule out the controller is broken...
lutian wrote :
I've installed a fresh windows 10 on an external drive, and I get exactly the same issue. So it's a hardware problem.
Got a chance to test the controller on other computer? yours or a friend.
Just to rule out the controller is broken...
Already done that. My lap and pc at home are working fine
I guess you booted off the external drive then...
Might be a hardware conflict of sorts. Could always be worth trying to disable stuff in Device Manager that you dont use.
Such as bluetooth etc
Although it could be the usb controller / port itself that is not working well on the laptop for some reason.
Posted Fri 23 Oct 20 @ 4:59 pm
lutian
groovindj wrote :
Please translate.
Does that mean you tried the CMD on those computers and it works?
lutian wrote :
My lap and pc at home are working fine
Please translate.
Does that mean you tried the CMD on those computers and it works?
Yes. Sorry for the confusion
Posted Fri 23 Oct 20 @ 5:03 pm
lutian
Rune (dj-in-norway) wrote :
I guess you booted off the external drive then...
Might be a hardware conflict of sorts. Could always be worth trying to disable stuff in Device Manager that you dont use.
Such as bluetooth etc
Although it could be the usb controller / port itself that is not working well on the laptop for some reason.
lutian wrote :
Already done that. My lap and pc at home are working fine
Rune (dj-in-norway) wrote :
Got a chance to test the controller on other computer? yours or a friend.
Just to rule out the controller is broken...
lutian wrote :
I've installed a fresh windows 10 on an external drive, and I get exactly the same issue. So it's a hardware problem.
Got a chance to test the controller on other computer? yours or a friend.
Just to rule out the controller is broken...
Already done that. My lap and pc at home are working fine
I guess you booted off the external drive then...
Might be a hardware conflict of sorts. Could always be worth trying to disable stuff in Device Manager that you dont use.
Such as bluetooth etc
Although it could be the usb controller / port itself that is not working well on the laptop for some reason.
Yes, I've tried disabling most of the other devices, including bluetooth. Without luck
Posted Fri 23 Oct 20 @ 5:10 pm
Rune (DJ-In-Norway)
lutian wrote :
Yes, I've tried disabling most of the other devices, including bluetooth. Without luck
Yes, I've tried disabling most of the other devices, including bluetooth. Without luck
Just out of curiosity, you might have mentioned earlier.
But is your usb port of type usb-3 ?
There are some hardware that apparently dont play well with that, being they are made for older usb protocol.
Even though in theory it should be a backwards compatible port.
IF its usb-3, perhaps you can even verify/test this on your other computer (or computer you have access to) if so. If you have one with both usb-2 and usb-3. To test if the controller only plays ball with the usb-2 port.
Posted Fri 23 Oct 20 @ 5:12 pm
groovindj
lutian wrote :
Yes. Sorry for the confusion
groovindj wrote :
Does that mean you tried the CMD on those computers and it works?
Does that mean you tried the CMD on those computers and it works?
Yes. Sorry for the confusion
....and what operating systems do they have?
Posted Fri 23 Oct 20 @ 5:30 pm
lutian
Rune (dj-in-norway) wrote :
Just out of curiosity, you might have mentioned earlier.
But is your usb port of type usb-3 ?
There are some hardware that apparently dont play well with that, being they are made for older usb protocol.
Even though in theory it should be a backwards compatible port.
IF its usb-3, perhaps you can even verify/test this on your other computer (or computer you have access to) if so. If you have one with both usb-2 and usb-3. To test if the controller only plays ball with the usb-2 port.
lutian wrote :
Yes, I've tried disabling most of the other devices, including bluetooth. Without luck
Yes, I've tried disabling most of the other devices, including bluetooth. Without luck
Just out of curiosity, you might have mentioned earlier.
But is your usb port of type usb-3 ?
There are some hardware that apparently dont play well with that, being they are made for older usb protocol.
Even though in theory it should be a backwards compatible port.
IF its usb-3, perhaps you can even verify/test this on your other computer (or computer you have access to) if so. If you have one with both usb-2 and usb-3. To test if the controller only plays ball with the usb-2 port.
Yes, it's 3.1. I cannot test on other pcs ATM, but I remember my home pc has 3.0 and it works.
Good suggestion. I'll be able to test it in a few days, when I come back home (and it won't matter as much as it matters now if I'll have solved it or not x_x, but I'll continue to search for a solution, in case I'll face it in the future again).
I hope there's a Proper solution, though
Posted Fri 23 Oct 20 @ 8:50 pm
lutian
groovindj wrote :
....and what operating systems do they have?
lutian wrote :
Yes. Sorry for the confusion
groovindj wrote :
Does that mean you tried the CMD on those computers and it works?
Does that mean you tried the CMD on those computers and it works?
Yes. Sorry for the confusion
....and what operating systems do they have?
Win 10
Posted Fri 23 Oct 20 @ 8:51 pm
lutian
Also, I've removed the upper\lower filters entries in the registry for everything except volume, disk and 2 more related to disks. After restart, I got my mouse\kb unresponsive, so I've googled how to restore them and so the kb\mouse got their upper\lower filters back.
After this, I've uninstalled the cmd driver, removed its entire folder in registry that's named after its guid class (I've already memorized the first part of it..), disconnected the device and reinstalled, following the steps. Restarted, and the error persists
After this, I've uninstalled the cmd driver, removed its entire folder in registry that's named after its guid class (I've already memorized the first part of it..), disconnected the device and reinstalled, following the steps. Restarted, and the error persists
Posted Fri 23 Oct 20 @ 9:11 pm
groovindj
OK so the CMD works on two different Windows 10 computers, but not on the HP gaming laptop.
Assuming the other computers are not HP gaming laptops, is there any "gaming enhancement" software on the HP? That kind of stuff can often cause issues.
Anything else running on the HP that's not part of the OS?
Assuming the other computers are not HP gaming laptops, is there any "gaming enhancement" software on the HP? That kind of stuff can often cause issues.
Anything else running on the HP that's not part of the OS?
Posted Fri 23 Oct 20 @ 9:54 pm
lutian
Hello.
While gaming enhancements on the HP laptop might've been an issue (can't know as I don't have access to that laptop anymore), now I'm seeing the same problem with my new pc build, which strongly suggests it's about the USB 2.0 ports. My AsRock Taichi mobo only has 3.+ ports.
I was thinking Behninger is a respectable company - would they allow such a low-quality firmware to be installed on the device? I mean, you need do something very wrong to have your Usb 2.0 device be incompatible with 3.0. Any idea if they could solve it by just updating their driver? Any idea how could I contact/push them (I can even pay someone to fix their drivers, given that the cost is smaller than a new controller..).
I know this is now not related about vdj and I'm sorry. But maybe this could help someone.
Problem is these days all laptops come with USB 3.+, some even only with USB Type-C, and this issue is pretty important, as the 4A is very accessible for amateurs given the amount of functionality it offers.
Now, guess what, I have my work HP laptop (zbook g5) which has USB 3.0 and this happened:
- connected the 4A controller
- Windows tells "Setting up device"
- I can see the device as an external sound card (this doesn't happen on devices where the exclamation mark appears in the Device manager). Most probably, if I install VDJ, it'll detect it.
So it's pretty strange.. might be 2 issues at once.
Will post here with updates.
Update: connected it to my PC directly to the USB 2.0 header through the adapter, and the exclamation mark still shows (tried uninstalling the driver, then re-installing. and unplugging/plugging back). So it may be a Windows-CMDStudio incompatibility after all.
While gaming enhancements on the HP laptop might've been an issue (can't know as I don't have access to that laptop anymore), now I'm seeing the same problem with my new pc build, which strongly suggests it's about the USB 2.0 ports. My AsRock Taichi mobo only has 3.+ ports.
I was thinking Behninger is a respectable company - would they allow such a low-quality firmware to be installed on the device? I mean, you need do something very wrong to have your Usb 2.0 device be incompatible with 3.0. Any idea if they could solve it by just updating their driver? Any idea how could I contact/push them (I can even pay someone to fix their drivers, given that the cost is smaller than a new controller..).
I know this is now not related about vdj and I'm sorry. But maybe this could help someone.
Problem is these days all laptops come with USB 3.+, some even only with USB Type-C, and this issue is pretty important, as the 4A is very accessible for amateurs given the amount of functionality it offers.
Now, guess what, I have my work HP laptop (zbook g5) which has USB 3.0 and this happened:
- connected the 4A controller
- Windows tells "Setting up device"
- I can see the device as an external sound card (this doesn't happen on devices where the exclamation mark appears in the Device manager). Most probably, if I install VDJ, it'll detect it.
So it's pretty strange.. might be 2 issues at once.
Will post here with updates.
Update: connected it to my PC directly to the USB 2.0 header through the adapter, and the exclamation mark still shows (tried uninstalling the driver, then re-installing. and unplugging/plugging back). So it may be a Windows-CMDStudio incompatibility after all.
Posted Mon 22 Mar 21 @ 9:32 am