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Forum: VirtualDJ Technical Support

Topic: Where can i find error- or crash-logs?
A1RMAXPRO InfinityMember since 2011
Well, vdj is crashing as soon as i hit broadcast -> youtube and then try to change fx or transitions.

Maybe a gsync problem, already turned of hardware acceleration.

Can someone tell me where to find error logs?


Thanks guys!
 

Posted Wed 14 Oct 20 @ 4:51 pm
AdionPRO InfinityCTOMember since 2006
Your crash might be related to RivaTuner Statistics Server.
 

Posted Wed 14 Oct 20 @ 4:58 pm
A1RMAXPRO InfinityMember since 2011
ooooh, that app is indeed running!

will close it, try again & report.
 

Posted Wed 14 Oct 20 @ 5:01 pm
A1RMAXPRO InfinityMember since 2011
A1RMAX wrote :
ooooh, that app is indeed running!

will close it, try again & report.


Solved, was rivatuner's fault!

Thank you for the fast solution! :D

 

Posted Thu 15 Oct 20 @ 4:11 pm
nozza PRO InfinityMember since 2011
Hi guys, my vdj all seem to work just fine, until i want to use the online music feat to search songs ect.
where by as soon as i click on to online music button, the program hangs for around 5 min.
during that time if i go to use anything on the program it crash's! after 5 mins it seems fine?
so i just want to find out why it's hanging really?
also my tutorials don't seem to work either?
 

Posted Mon 10 Jul 23 @ 11:19 am
djdadPRO InfinityDevelopment ManagerMember since 2005
@Nozza,
I suspect the known issue with the Beatport Plugin/Library and/or some Cached files.
Even if you dont use Beatport/Beatsource, there is still a chance a bad file to be responsible for your issues.

Try to ...
- Open VirtualDJ ->Settings->OPTIONS tab. Click on the small cog-icon at the very right-bottom to open the VirtualDJ HomeFolder.
- Close VirtualDJ
- Delete any beatportxxxx.dll file from /VirtualDJHomeFolder/Plugins64
- Delete the Online-related folders like Beatport, Beatsource, Tidal, Soundcloud etc from /VirtualDJ HomeFolder/Cache folder.
- Open VirtualDJ again and see if resolved

 

Posted Tue 11 Jul 23 @ 1:25 pm