Forum: General Discussion
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Topic: Billing Question
I decided to subscribed 2 years ago to vdj pro and chose the monthly payment with direct debit opposed to the one off payment, thinking I was paying in installment and eventually once I paid the full amount and maybe a little more because of the installments, the charges would stop and I'll be fully covered. Unfortunately, I just realised I have been charged every single month since Dec 18 2015 making it almost 2 years for a total £465.
I'm confused, Why am i still been charged ? Haven't I paid well above the sum of the one time purchased which was only $299?
Posted Mon 04 Dec 17 @ 8:23 pm
the monthly subscription is not and has never been an 'installment plan'
Posted Mon 04 Dec 17 @ 8:43 pm
Anyway I have messaged the support team, hopefully I can work something out with them.
Posted Mon 04 Dec 17 @ 8:55 pm
Dunno if ATomix can give you a break because Subscription is a monthly payment (until you stop it), and not a installment plan.
Posted Mon 04 Dec 17 @ 9:51 pm
It does worry me that you have been paying out for 2 years and didnt realise something was wrong....Time to get a grip on your finances I would say.
Posted Mon 04 Dec 17 @ 10:37 pm
Posted Wed 06 Dec 17 @ 7:14 am