Quick Sign In:  

Forum: Old versions

Topic: how do i contact the company? - Page: 2

This topic is old and might contain outdated or incorrect information.

I had a prompt to update my VirtualDJ Pro LE two weeks ago, I did it then it asked me for a Serial Number. I don't have it handy, I'm not sure I got one since I bought it online. I have been waiting two weeks now for a response from VirtualDJ Support. NO RESPONSE YET, I have been forced to use an old version of CUE for my last 5 gigs, PLEASE HELP!!!!
 
Posted Tue 04 Dec 12 @ 2:15 pm
SBDJPRO Infinity Member since 2006
There is no such thing as Pro LE, you have a Pro and you have an LE.

You can view all your serial numbers in your download center here:

http://www.virtualdj.com/download/updates.html

The same place you download the actual update from.

Furthermore you raised a ticket 6 days ago (not two weeks) and were answered 6 hours and 45 minutes later with this exact same information. I can see the response to your ticket so to say that you are still waiting is completely incorrect. You have raised no ticket before or after this, and have not responded to the reply from the person who handled your ticket. Furthermore the response was posted in your ticket AND sent via email to you so that you shouldn't have missed it.
 
Posted Tue 04 Dec 12 @ 2:19 pm
I am new to VD, What I am looking for is to be able to pre-listen to the music as I Mix. I actually bought VD Broadcast because I saw that It supports Master and headphone outputs (Hardwear Support). Upon trying to use it to prelisten by configuring VD Broadcast I get a message saying that I would only be allowed 10 mins to use that feature as it is only availablein VD Basic or VD Pro Full. Is it possible that I am not doing something right and its possible that I can do so in VD Broadcast and if not can I get an upgrade to basic (Paying the difference) so I would be able to do so?
 
Posted Mon 31 Dec 12 @ 7:38 am
 
Posted Mon 31 Dec 12 @ 9:07 am
How do I rec Mic with denon mc6000 using virtual dj pro
 
Posted Sat 26 Jan 13 @ 2:14 pm
Please open your own new topic rather than hi-jacking an existing one that is not related to your question in any way.

To open a new topic, please click on the pen and paper icon at the top of the forum topic list page.

Please also register your Pro serial number on your profile page http://www.virtualdj.com/users/edit.html and then download the latest version from the Download Center: http://www.virtualdj.com/download/updates.html

If you have not purchased VirtualDJ Pro then please support the software and its future development by purchasing it: http://www.virtualdj.com/buy/index.html (Especially if you are working DJ and are making money as a result of using it at your gigs.)
 
Posted Sat 26 Jan 13 @ 2:21 pm
biggreHome userMember since 2013
Im having trouble accessing / and getting the locks off the mixer board,and getting the hole song downloaded
 
Posted Tue 21 May 13 @ 1:01 pm
As above, please open your own new topic rather than hijacking another topic that is not directly related to your question.

To open a new topic, click on the pen and paper icon at the top of the main forum topic list page.

Please also give as much detailed information about the problem as possible. 'getting the locks off the mixer board' does not make any sense.

If English is not your first language, then using one of the language forums to post in your own language would be recommended.

You can also open a support ticket by going to: http://www.virtualdj.com/contact/index.html

NOTE: To use NetSearch/ContentUnlimited, please see our FAQ pages: http://www.virtualdj.com/wiki/How%20do%20I%20use%20ContentUnlimited.html
 
Posted Tue 21 May 13 @ 1:33 pm


(Old topics and forums are automatically closed)