Help Center

There are no problems, only solutions

Welcome to VirtualDJ Help Center.

Before asking your question below, we recommend you browse through our Frequently Asked Questions (FAQ) from the VDJPedia wiki.

Please ask your question here, and the help engine will try to find an answer for you.
If it cannot find a satisfying answer, it will help you submit your question to our support staff for personal answering.

Live support

Direct Chat Support

Standard Chat Support

For phone support, you need to be logged in.
You can create a login for free here.
Chat support is currently available to our English, Spanish, German, French, Italian or Greek speaking customers.

If you do not speak any of the above languages, please use our ticket system,
and write your question in the box above.
A dedicated Support representative will answer you very quickly.

Please have your serial number ready if you are a pro edition user.

* Please note, the chat is available when other support mediums are not extremely busy (Opening hours 2am EST till 10pm EST). For help when chat is busy or offline, please submit a ticket. One of our support agents will repsond to you within 24 business hours.

Sales support

Sales Dept.

Virtual DJ Sales Support

For technical phone support, you need to be logged in as a user of VirtualDJ.
You can create a login for free here.

For sales related questions you can use the live chat and talk to a live representative, submit a ticket or leave us a voicemail by calling 323 303 3344.

* +1 (323) 303-3344 for calls outside USA, international charges may apply
* The business hours are Monday to Friday 9a.m. To 5p.m EST. (USA, Eastern Standard Time)