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 Account password not received

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Q: I am trying to create a VirtualDJ account, but did not receive any email with the verification code.

A verification Email is sent in the following cases:
  • You are trying to recover your Account password
  • You are trying to add an additional Email to your Account.
  • You are trying to create a new Account.


In all cases, please try the following :
  • Make sure you have correctly entered your email.
  • Re-type/re-submit your email in the form and press the Get button again.
  • Please check your spam or junk mail folder. Most E-mail software and webmail servers such as GMail, Hotmail, etc. will automatically filter or block messages that appear to be spam. Automated E-mails such as those sent by our website can often be incorrectly filtered or blocked as spam.
  • Contact Support . One of our support agents will try to contact you and verify your email


Related topics:

FAQ How can I create a VirtualDJ account ?
FAQ Why do I need to create a VirtualDJ account ?



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