Forum: VirtualDJ Technical Support

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Topic: Ask The DJ Root Element problem
elite1PRO InfinityMember since 2005
I noticed the Ask The DJ Root Element and so I clicked on it. It showed the message your guests can message you at and from that point on, everything was frozen; the mouse, couldn't even alt+tab to get away from 8.2 and finally had to hard power off the laptop. Also, it will not allow it to be unchecked in the Root Elements selection area. I went into options and highlighted it and hit delete which then showed it as unchecked in Root Elements yet it still appeared in the list.

Posted Mon 06 Jun 16 @ 9:45 pm

It works fine here.
Are you sure you don't have this entry ?

Posted Mon 06 Jun 16 @ 9:48 pm
elite1PRO InfinityMember since 2005
I have that entry and know how to get to it. The problem is that I click on it and nothing happens, meaning it will not check nor uncheck that particular selection. If I click any of the others, they work just fine either appearing or disappearing from the root elements. When I simply click on Ask the DJ, it locks everything up to the point of having to hard power off the machine. It's almost like it is having trouble when trying to connect online to the service, and no it's not my internet, it is connect and running very well. I have used VDJ a very long time and usually figure out little things like this pretty quickly but I'm stumped on this one.

Posted Tue 07 Jun 16 @ 7:29 pm
ripa61PRO InfinityMember since 2013
How can i uncheck that Ask The Dj from root elements? Don't need it now.

Posted Wed 08 Jun 16 @ 5:51 pm
Use the menu. See the post above from PhantomDeejay.

Posted Wed 08 Jun 16 @ 5:58 pm
ripa61PRO InfinityMember since 2013
Don't work. See the post above from elite1.

Posted Wed 08 Jun 16 @ 6:06 pm
ripa61PRO InfinityMember since 2013
Now it works.

Posted Thu 09 Jun 16 @ 9:20 am
RobRoyPRO InfinitySenior staffMember since 2012
how did you solve it ?

Posted Thu 09 Jun 16 @ 9:24 am
ripa61PRO InfinityMember since 2013
After updating have to shut down VDJ and open VDJ again. Then i can uncheck Ask the Dj from root elements.

Posted Thu 09 Jun 16 @ 10:35 am
Yes, noticed that when first released. You have to restart VDJ.

Happened previously on 8.1 with other root elements as well.

Posted Thu 09 Jun 16 @ 10:36 am
elite1PRO InfinityMember since 2005
Noticed the same thing too with having to restart for changes to take place. That's certainly not acceptable when performing live!

Posted Fri 10 Jun 16 @ 8:36 pm
djdadPRO InfinityDevelopment ManagerMember since 2005
Please check again with the latest Early Access build 3268.
Ask.the.Dj has been improved. Freeze should not occur now.
You now have 3 Right-click options for monitoring : off , always and when folder is focused.

Posted Mon 20 Jun 16 @ 3:02 pm
djdad wrote :
Please check again with the latest Early Access build 3268.
Ask.the.Dj has been improved. Freeze should not occur now.
You now have 3 Right-click options for monitoring : off , always and when folder is focused.


Now it doesn't even work


Posted Mon 20 Jun 16 @ 5:00 pm
SBDJPRO InfinityDevelopment TeamMember since 2006
Could you maybe be a little bit more specific?

Posted Mon 20 Jun 16 @ 6:18 pm

Posted Mon 20 Jun 16 @ 6:32 pm