Billbwe
Ok, I shall send a file the next time I am away from the net but it would be better if we both did it.
Posted Fri 12 Sep 14 @ 1:52 am
Event Empire
This is an issue. Refreshing cache authorizations do nothing. Must be online with stable connection and logged in at time of deck load. Also if playing a non cache song and log off while song is playing the software freezes.
Posted Sat 13 Sep 14 @ 12:59 am
vidisco2000
I can't send a file i have cancelled my subscription , if anyone does find a fix please let me know and i might give it another try.
Posted Sat 13 Sep 14 @ 10:59 am
Billbwe
You better instruct me how to get the track onto here ???
Posted Thu 18 Sep 14 @ 7:31 am
ljocoleman
Same thing here. I took a long break from dj-ing. Came back, loaded VDJ on my new pc and can't play any of my wma files anymore. Hmmmm
Posted Thu 18 Sep 14 @ 2:28 pm
bosabose
+1
Posted Thu 18 Sep 14 @ 8:15 pm
Billbwe
I do need some help to upload the file that you requested that does not play (1 of approx. 200), I simply do not know how to get this file into here for you to be able to look at !!.
Posted Tue 23 Sep 14 @ 2:14 am
Billbwe
Update !!, since the new update it appears hat my cache is working now !!!, did you guys find a solution ??, I will check it again in a few more days and let you know.
Posted Tue 23 Sep 14 @ 3:23 am
PachN
FYI, you can't upload files directly through the website.
You have to upload it to a (free) file hoster and provide us the link.
You have to upload it to a (free) file hoster and provide us the link.
Posted Tue 23 Sep 14 @ 3:30 am
vidisco2000
Any feedback on this? is this fixed after the latest updates? I can't test as i have cancelled my subscription but if it's ok i would re-subscribe. Thanks
Posted Thu 25 Sep 14 @ 12:03 pm
Billbwe
Ok, , the latest on this is that some of the cache now works off - line but not all of them, just checked it again and it's not good news. Sorry but better than waste your money.
Sending a non working file appears not to be as easy as you would expect it to be.
Sending a non working file appears not to be as easy as you would expect it to be.
Posted Fri 26 Sep 14 @ 4:31 am
nvradenb
I have had this problem too I have refreshed cache authorizations then went to work an out of town wedding with no internet and some files still said they were expired
Posted Sun 28 Sep 14 @ 5:09 pm
Billbwe
Anyone got any suggestions ?
Posted Mon 29 Sep 14 @ 1:35 pm
vidisco2000
Great customer support again from AUTOMIX again I see !!
Posted Mon 29 Sep 14 @ 4:48 pm
Billbwe
Wow !!!!, try not paying your subscription and see he speed of response lol
Posted Tue 30 Sep 14 @ 2:40 am
vidisco2000
:(
Posted Wed 01 Oct 14 @ 4:03 pm
vidisco2000
[quote=]i paid for a further 3 weeks after I first reported the issue !!!!!!!!! AND STILL NO FIX .........give up with it [/quote]
Posted Wed 01 Oct 14 @ 4:05 pm
Billbwe
I notice no help from the staff, sad.
Posted Tue 07 Oct 14 @ 3:59 am
Billbwe
I also have given-up with this !!, now looking at Traktor
Posted Mon 13 Oct 14 @ 3:03 am
Billbwe
I feel I have to express concern here, it's bad enough that we get no help when we ask for it , but for the staff to not even react when people feel they have reached the end of the road and start to look at different solutions and mention they will be leaving ??. It appears that customers are not really that important, which is a worry. Anyway stick your head in the sand and see how long people will tolerate the response.
I know Virtual DJ is a good product but it is only as good as the support staff............ need I say more !.
I know Virtual DJ is a good product but it is only as good as the support staff............ need I say more !.
Posted Fri 17 Oct 14 @ 3:08 am
