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 Error loading song

If you get 'Error' when trying to load a song onto a deck, then it most cases this means that the entry for the song in your VirtualDJ database is no-longer valid. This is usually caused by either moving, renaming or deleting the song outside of VirtualDJ, so the entry in its database no-longer points to a valid file.

To fix this problem, use VirtualDJ to browse to the drive(s)/folder(s) where your music is located, right-click on them and choose Add to search DB.

Once you have done this, go to CONFIG -> Browser, choose each drive in turn where you have music stored and click on CHECK and then FIX.

You can remove the old redundant database entries by clicking on CLEAN.

If it is a song that you have never loaded before, then check that is not corrupted or an older DRM protected Apple iTunes file (.m4p) - These cannot be played in VirtualDJ or any other non-Apple application or device. You will need to upgrade these protected files to DRM-free iTunes Plus for a small fee per track (This can be done via iTunes.)

NOTE: To avoid this problem in future, make sure that you do not move or rename songs outside of VirtualDJ. Use the browser in VirtualDJ itself to perform these operations. This will ensure that the database is updated appropriately.

NOTE: Playlists and history files are not part of the VirtualDJ database and will not be updated if you move and/or rename files that are contained in them (Either within or outside of VirtualDJ.) You will need to manually edit the playlist to correct this problem. For registered licensed users of the full VirtualDJ Professional, there are user-made tools that can do this for you. These can be downloaded from our Tools page.

NOTE: M4p files such as .m4a that use newer codecs will not load in older versions of the software due to lack of support for these new codecs. If you are using an old version of VirtualDJ, you will need to upgrade to latest version to play these files. If your license does not entitle you to a free upgrade to the newest version, you will need to upgrade to the latest full VirtualDJ Pro.

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