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Forum: VirtualDJ Technical Support

Topic: PITCHQUALITY Setting 0/1 Causes SAMPLER Function Defects!!
When using the "SAMPLER" function at work, I discovered that the samples I placed in“MY BANK”would play at a lower pitch and couldn't be quickly repeated during playback. However, all the software's built-in Samples worked perfectly without any issues - only my own added Samples had problems. After finishing CLUB work, I returned home and used my desktop computer to add my Samples, which worked completely fine. Therefore I considered that the reason should be different settings between the work computer and desktop computer.
After several hours of testing, I confirmed that the issue was not with the work computer itself, but with the "PITCHQUALITY" setting in the software. This parameter was initially set to 2/3 (which caused audio distortion when "MASTER TEMPO" was enabled). After changing it to 1 based on forum recommendations, the distortion issue was resolved. Ultimately, I discovered: setting it to 0/1 eliminates distortion but breaks the SAMPLER functionality, while keeping it at 2/3 maintains normal sampler operation but compromises audio quality. I am using the VDJ 2025/b8553 version. I don't believe this is a computer-related issue.
I hope this can be resolved through a version update soon, or seniors can teach me how to make my Samples work properly with "PITCHQUALITY" set to 0 or 1, Thank you!!!

Below are the configurations of my two PCs: both systems are running WIN11Pro 24H2
Laptop: Legion go AMD Ryzen Z1Extreme - Radeon 780M - 16G
PC: i7 10700K - RTX 2080Ti - 32G
 

Posted 3 days ago @ 7:17 pm
Will be fixed in next update
 

Thank's very much!!!