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Forum: VirtualDJ Technical Support

Topic: Error when loading a track from Tidal that has Atmos available
When loading a track from Tidal that has a Dolby Atmos version Virtual DJ reports a "File Not Found" error.

When playing the song through Tidal directly on a non-Atmos-enabled device (e.g., phone), the player correctly resolves to the non-Atmos high resolution version and just displays a popup telling you that your device can't play Atmos. The track then plays, proving that there are non-Atmos versions available in the catalogue.

Virtual DJ software might need to add some special handling for these tracks so that it requests the non-Atmos verison from the Tidal API?

An example of such a track: https://tidal.com/browse/track/381594618?u
 

Posted Sat 16 Nov 24 @ 10:38 pm
I tried to add it to a playlist from the link you gave, then added to a playlist, opened the playlist in VirtualDJ, and the track plays just fine here.
 

Interesting. If I try and load it from an old playlist I get the "unknown stream type" error. But if I search for it and try and load it fresh that way, I get the "File not Found" error, even though it looks like the same ID? You'll also note that I've never played the one I loaded fresh according to the last played date (because it has never loaded).

Maybe some strange cache thing going on because I've pulled the track previously?