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Forum: VirtualDJ Technical Support

Topic: Numark Mixtrack Platinum FX giving error message
Numark Mixtrack Platinum FX device gives error message on deck screen after update 6978. can you fix this problem in next update
 

Posted Sun 26 Jun 22 @ 1:48 pm
same here plz fix
 

Thanks for reporting. Please go back to Public release Build 6978 until we provide a fix
 

How do you go back to the previous build??..
Same error on deck 1 mixtrack platinum
 

Sorted. Previous build downloaded and worked ok. Thanks.
 

Latest Released Build 7032 should also work (after 2nd launch - silent update)
 

ok work
 

Moi ça marche pas
Toujours error deck 1
 

I have the original Mixtrack Platinum (Not the FX) and also have the same issue. Had it on version 6978, have now updated to 7032 and the issue still persists
 

Download the build before 6978. Worked ok for me with original Mixtrack Platinum
 

djdad wrote :
Latest Released Build 7032 should also work (after 2nd launch - silent update)


 

I'm on version 7032 and my Numark Mixtrack Platinum (non FX) is still constantly showing the word "Error" on the display for Deck 1. It never goes away and I've restarted multiple times. Should this issue already be addressed in version 7032?
 

We have pushed a new silent fix for Deck 1 Time on Platinum (non FX). Will work after restart current Public Build 7032.
 

That worked! Thank you so much for the prompt response and fix! Excellent support! :)
 

Hello, I have the Numark Mixtrack Platinum (not FX).
At both tables I have "ERROR" below the BPM display.
VDJ BUILD 7607 (2023-07-19) is installed.


I found a fix and it works :-).
>> Delete force- file in /devices folder and restart VDJ <<
 

Is there a fix for this on the Platinum FX? (not the old Platinum)
Mine gives me an Error on the jogwheels, seemingly randomly. Sometimes it's when I load a track, sometimes when I get the BPM or pitch slider to a specific position.

I thought there was a plugin to fix it but it's for the old Platinum and it doesn't seem to work for the Platinum FX.
 

To fill in here… error goes away when controller’s slider catch up with ghost vdj slider