lvelezmtc
got sub cancelled and now it won't let me purchase it anymore
Posted Mon 08 Mar 21 @ 1:07 am
Rune (DJ-In-Norway)
lvelezmtc wrote :
got sub cancelled and now it won't let me purchase it anymore
Try explicitly cancel : https://www.virtualdj.com/users/licenses.html (click "cancel") for the sub in question.
Then, re-subscribe https://www.virtualdj.com/buy/index.html
Works then?
Posted Mon 08 Mar 21 @ 1:44 am
Rune (DJ-In-Norway)
if still didnt work, you can contact Support and talk directly here:
https://www.virtualdj.com/help/
https://www.virtualdj.com/help/
Posted Mon 08 Mar 21 @ 11:59 am
lvelezmtc
still can't seem to get to were it lets me purchase. I tried everything i could but could not find what your talking about to "cancel" and support doesn't really seem to help
Posted Sat 13 Mar 21 @ 10:33 pm
lvelezmtc
when i click on audio subscription it doesn't do anything but go to a black screen and do nothing else. no option to do anything. have tried contacting customer support and nothing. their emails in replies are very uninformative and no help. I'm lost here and am starting to dislike the customer service part of vdj
Posted Sat 13 Mar 21 @ 10:47 pm
Rune (DJ-In-Norway)
Seems like you have cancelled so that part is all ok ;-)
What browser? try use Chrome ...
https://virtualdj.com/buy/index.html?product=cuaudio
If you click this link it should show a subscription box
lvelezmtc wrote :
when i click on audio subscription it doesn't do anything but go to a black screen and do nothing else.
What browser? try use Chrome ...
https://virtualdj.com/buy/index.html?product=cuaudio
If you click this link it should show a subscription box
Posted Sat 13 Mar 21 @ 11:24 pm
lvelezmtc
finally got it to work. logged in on my cell phone and followed the djpool purchase option and it let me purchase like that. Not sure why it didn't let me purchase on my Mac but the good news is I'm up and going again. thank you
Posted Sat 13 Mar 21 @ 11:34 pm