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Forum: VirtualDJ Technical Support

Topic: Version 2021 makes my laptop crash

This topic is old and might contain outdated or incorrect information.

Hello:

I installed the latest version last night and now I cannot play anything more than 5 minutes before my computer crashes.

It doesn't even give any warning whatsoever, no app crash message, no BSOD, nothing, just straight to system shutdown and power off.

The third time I managed to get a glimpse of the CPU indicator, and it went from green to red in a second and then BAM!, system crash.

This had never happened to me before with any previous version, and I've been on Virtual DJ for at least seven years.

Please fix. Thank you!
 

Posted Sat 15 Aug 20 @ 5:06 pm
DJ FusiPRO InfinityMember since 2005
Go to ''Documents'' folder. Then open the ''Virtualdj'' folder. Move the ''settings'' file to secure place. Now try to open the program
 

Posted Sat 15 Aug 20 @ 5:30 pm
AdionPRO InfinityCTOMember since 2006
Most likely a problem with the power supply or cooling of your system.
You can disable the mathEngine setting to disable the stems separation that requires more of your computer than previous versions.
 

Posted Sat 15 Aug 20 @ 6:03 pm
Fusi: tried that, but problem persisted. Either way, thanks. :)

Adion: disabling the mathEngine fixed it. Thank you so much! :)
 

Posted Wed 19 Aug 20 @ 9:09 pm


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