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Forum: VirtualDJ Technical Support

Topic: my dj console Hercules 4Mx has not all funcionality just headphones in last vs 2023 b7482....my license is pro infinity
javoronPRO InfinityMember since 2011
since update last version of virtual my hercules 4Mx not response is bloqued i guess by virtual just send sound and you can listed in headphones...all other button dont works...my license is pro infinity
what sould I do to repare or fix this Issue
 

Posted Wed 22 Mar 23 @ 3:44 pm
Reinstall the Hercules drivers for the 4mx found on the Hercules webpage
 

Posted Wed 22 Mar 23 @ 6:30 pm
javoronPRO InfinityMember since 2011
djjohnnyrox wrote :
Reinstall the Hercules drivers for the 4mx found on the Hercules webpage

I made it, the last version of drivers..but the tray agent in task bar is always with a red cross....like no one equipment is connected...
 

Posted Fri 24 Mar 23 @ 6:43 pm
djdadPRO InfinityDevelopment ManagerMember since 2005
Perhaps it's a USB 3.0 port issue. Read this first .. https://support.hercules.com/en/product/djconsole4mx-en/

Other things you can try ...
different USB cables, different USB ports, different computer (if available), powered USB hub, and if still not working, contact Hercules Support.
 

Posted Fri 24 Mar 23 @ 6:48 pm