Quick Sign In:  

Forum: VirtualDJ Technical Support

Topic: Headphones distortion sound DDJ-400
Start to be very annoying.,.
I have ddj ergo 10 years with no problems
I take brand new ddj 400 for a month now and I can not enjoy it.....
(Tecnicals test the controller and is full functional no issue)
So....
Mac book pro mid 2012
16gb ram
Mojave
Vdj latest version

After a while headphones start a distortion sound. I must reconnect controller to fix that....
If I set internal sound card as headphones no problems.....

If I connect a external drive that starts immediately after vdj recognize it.....

To bad that a can use my brand new controller to my gigs...

Please help
 

Posted Fri 27 May 22 @ 1:32 pm
Same problem....
Any solution?
 

Posted Fri 27 May 22 @ 1:35 pm
 

Posted Fri 27 May 22 @ 7:07 pm
This is for windows....
I have macos
 

Posted Sat 28 May 22 @ 2:24 am
Same problem
Ddj400
Mac OS catalina
Yesterday it just stop playing....
Ddj stop during playing. All lights off except loop buttons on left deck.
Music stop virtual loose connection I had to reopen & reconnect.....
 

Posted Sat 28 May 22 @ 6:04 pm
Same problem
Ddj400
Mac OS catalina
Yesterday it just stop playing....
Ddj stop during playing. All lights off except loop buttons on left deck.
Music stop virtual loose connection I had to reopen & reconnect.....
 

Posted Sat 28 May 22 @ 6:04 pm
bheadgr1972 wrote :
Same problem

You've got distortion in the headphones too?

 

Posted Sat 28 May 22 @ 6:10 pm
Yes
Some time from start some times during playing
Or if I put a USB stick (this because some dancers brink their music)
In windows nothing of this shit..... Works fine....
I thought that was a graphic issue change skin fps.....
I try latency......
I try default settings....
Obviously is bug 👾
 

Posted Tue 31 May 22 @ 8:07 am
Some official solution/answer?
 

Posted Tue 31 May 22 @ 8:08 am
DDJ-400 is powered over USB. It does not have it's own PSU.
Therefore the first thing I would investigate is that your MAC can provide enough power to it.
If you use a USB hub to connect DDJ-400 then you should really use a powered one. Also if you use a USB hub with an external hard drive connected on it, it would worth to test without the drive attached to see if it stops the problem.

Generally speaking, distortion issues are quite different than complete disconnection issues.
 

Posted Tue 31 May 22 @ 8:48 am
No USB hub....
I try all that you say.... Same results....
 

Posted Tue 31 May 22 @ 8:24 pm
Just now I came to the club i connect everything I open laptop, vdj, load a track and immediately start distortion.....
I close vdj I reattach ddj400 reopen same think....
I restart laptop and for now is ok....
Cross fingers 🤞 not to have any problems.....
 

Posted Tue 31 May 22 @ 8:28 pm
stefanControlleristMember since 2019
Same problem here.

What worked for me is first starting Virtual DJ, let it fully open, and afterwards plugging in the DDJ 400 USB to the Computer.

Even if this turns out to work in the long run, this is definitely an issue that needs to be fixed by Virtual DJ.
 

Posted Mon 06 Jun 22 @ 1:05 pm