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Forum: VirtualDJ Technical Support

Topic: crash & restarts while playing then crashes 2nd time
it was playing a music video... it and i was cueing in the other side

and its happened twice ... now in 10 min

it was playing then the audio stopped split second then back.. vdj shut down.. then restarted like a refresh start up but playing the song.. then shut down 2nd time.. had to restart it..

the 2nd time it did the same but this time it loaded the song back up and my mixer was frozen i couldnt only use mouse controls...

anyone experience this? this is after playing 3 hours

and i was recording.. and outputting to Shoutcast livedjsets website
the only differen i did from tonight from last times was.. there setup says set to ogg output but i used to have it set to mp3 as some ppl cant get that website to work to listen to the music so i set it back to ogg dunno if that matters

and earlier in the night had someone till me the music sounded like static in it.. but i didnt have any static songs... is it a windows update issue etc or the ogg or something
 
Posted Sun 25 Oct 20 @ 5:11 am
I would start with the basics, make sure your computer is clean and dust free, if you have a laptop that has been around awhile you may need to do a tear down to make sure there is good airflow by the GPU and CPU. It sounds like a an overheating issue to me and the graphics chip is shutting down to prevent damage to the core.
 
no not using laptop.. she a
Amd 3800 Ryzen on a Asus Tuf x570 motherboard 16 gigs of ram 65" monitor.. computer is clean as i filter and build the computer case from scratch
graphics card is HD 7950 which is older..

the computer didnt crash.. just Virtual DJ went hey wire.. craping out then i had to restart virtual DJ .. i also have it pluged into a 65" monitor so i can see Virtual DJ better then a laptop..
i also have Windows up to date.. and AMD Radeon drivers up to date..

it is my desktop computer so has extra programs.. i know my mobile DJ laptop it just has dj software... i was just curious anyone else having same issue before..

now i cant say clean setup since it is my regular work at home computer and this first time i ever seen this happen to me..
so virtual DJ shows on the screen.. it crashs (not your typical crash) where it says not responding.. it just closes the program to the desktop.. you loose the ICON in the taskbar.. then it reloads itself ICON shows back up it plays for another second.. then program closes again ICON gone and your back on the desktop.. so then you gotta reload...

the 2nd time it crashed.. it reloaded the app from flashing the desktop but it stopped broadcasting stopped recording.. was still playing Audio but the other deck with the cue music was not accessable from the mixer.. i had to reload the song
 
Yes i'm having same issue, video song is already playing one of the deck and i load track to other deck and it just stop and restarted and and earlier song continue to play after a 2 sec silence and virtual is on reset setting like crossfader in centre and like that.

It happened to my brand new macbook pro M1 also so there's no question of laptop configuration.

any help would be really appreciated. it never happened in past version of virtual dj. thanks in advance
 
Samé happened to me with my M1 Mac Pro. When I reverted to version b6800, everything seemed to be okay.
 
Tomas Cerny (VeeJay Lizard) wrote :
Samé happened to me with my M1 Mac Pro. When I reverted to version b6800, everything seemed to be okay.



Hi Thomas,
Did you had any other problem when downgrade to b800? I'm in a rush and need to fix it right now. Thanks

Juan
 
@ Centerline73

b6800 Works fine do me.
 
MacBook pro M1 pro
It closes, audio stops for 2 seconds, I have Monterey and contact support and they can't find the problem. Some help. I'm thinking of switching to serato I have ddj1000srt
 
Happening when loading a specific video?
useDXVA is on?
 
HEBERMIX wrote :
MacBook pro M1 pro
It closes, audio stops for 2 seconds, I have Monterey and contact support and they can't find the problem. Some help. I'm thinking of switching to serato I have ddj1000srt


Hi Heber,
Please roll back to b800 and try again. Apparently worked for me and a few more users. Don’t know the reason about closing the app and miss the soundboard too.
Hope it helps.
BR
Juan
 
Yo I'm going crazy here with this new Virtual dj 2023, my computer freezes while I'm on stage playing. when i restart it, all my effect and pad setting go back to resets. My Mac book is from 2019, it's 15" I have 16 gig memory and good space in the computer hardisk.
Can anyone help here???
thank you in advance
 
DJ M.C. Pimpin wrote :
it was playing a music video... it and i was cueing in the other side

and its happened twice ... now in 10 min

it was playing then the audio stopped split second then back.. vdj shut down.. then restarted like a refresh start up but playing the song.. then shut down 2nd time.. had to restart it..

the 2nd time it did the same but this time it loaded the song back up and my mixer was frozen i couldnt only use mouse controls...

anyone experience this? this is after playing 3 hours

and i was recording.. and outputting to Shoutcast livedjsets website
the only differen i did from tonight from last times was.. there setup says set to ogg output but i used to have it set to mp3 as some ppl cant get that website to work to listen to the music so i set it back to ogg dunno if that matters

and earlier in the night had someone till me the music sounded like static in it.. but i didnt have any static songs... is it a windows update issue etc or the ogg or something


What, if anything, is written into the Windows Event Log when these crashes occur?
 
Same with my mac book pro max 32gb.
It crashed when searching for a video and now it won’t start anymore. Support sais to remove or rename the settings.xml in de virtualdj folder of application support which didn’t work for me