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 Stream Unavailable

Q: Online Music is not working and/or I get a stream unavailable error message


If you come across an error while loading a Online Music file please ensure the following:

  • Make sure you have the latest version of VirtualDJ installed on your computer. If for any reason you do not have the latest version installed, you can download the latest version here.

  • Make sure that your subscription plan(s) are still active. If there is a problem billing your credit card, then your subscription plan may have expired. Please contact support for assistance.

  • Make sure that your anti-virus and/or firewall software is not blocking VirtualDJ from connecting to the Internet to stream the file. Some Internet Service Providers may also block access. This is particularly common for some mobile/cellphone Internet services.

It's also possible that the service may temporarily be down or there is a problem with content provider's servers. Please try again later.

NOTE: You should not rely on Online Music as your only source of music. You can also avoid problems like this by caching the music to disk that you may need in advance rather than streaming it all live.






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