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Σελιδα - 2 - Υποστήριξη Επικοινωνία για Υποστήριξη Πως μπορώ να επικοινωνήσω με την Τεχνική Υποστήριξη? Πόσος καιρός απαιτείται για να πάρω απάντηση? [[How can I check the status of my ticket or update it|Πως μπορώ να βλέπω την κατάσταση της ερώτησής μου ή να την ενημερώσω/αλλάξω με νέα στο[F-][/F-]ιχεία]]? Η ερώτησή μου διαβάσθηκε από το προσωπικό, αλλά δεν έχω πάρει ακόμη απάντηση...
Εγκατάσταση του προγράμματος Έχω χάσει το αρχείο εγκαταάστασης του VirtualDJ. Πως μπορώ να το ανακτήσω? Είμαι εγεγγραμένος χρήστης και χρειάζομαι να κατεβάσω το πρόγραμμα ξανά Μπορώ να εγκαταστήσω το πρόγραμμα σε περισσότερους από έναν υπολογιστές? Μπορώ να εγκαταστήσω το VirtualDJ στο Apple iPhone, iPad ή iPod μου? Έχω κατεβάσει το VirtualDJ από κάποιο warez site, P2P ή torrent και δεν δουλεύει Πως μεταφέρω το πρόγραμμα από τον παλιό μου υπολογιστή στον καινούργιο? Όταν προσπαθω να κατεβάσω το VirtualDJ, ο Internet Explorer μου εμφανίζει λάθος : Το πρόγραμμα μπορεί να βλάψει τον υπολογιστή σας Έχω ενημερώσει το VirtualDJ με την τελευταία έκδοση στο Apple Mac μου, αλλά εξακολουθεί να μου λέει ότι υπάρχει διαθέσιμη μία καινούργια έκδοση, κάθε φορά που ξεκινάω το πρόγραμμα Όταν ξεκινάω το πρόγραμμα εμφανίζεται μύνημα λάθους για ακατάλληλο serial Όταν ξεκινάω το πρόγραμμα εμφανίζεται λάθος protection error Έχω ένα Apple Mac και μου εμφανίζει λάθος Protection Error %i κάθε φορά που ξεκινλαω το πρόγραμα I get an invalid skin error when I launch the software I get an error telling me that the skin I am trying to use is bigger than my screen How do I perform a clean re-installation of the software? How do I delete or un-install VirtualDJ?
Browser How do I add songs to my music library so that I can find them when searching? I cannot see the artist name and/or song title in the VirtualDJ browser The BPM, song length and key is not shown when browsing my songs The BPM, comments, cue points, etc. for my songs are lost when I close VirtualDJ How do I scan the new music that I have added for BPM without scanning my entire music collection What do the different colors on the disc or circle icon to the left of each song mean? How can I change the font size and color in VirtualDJ's browser Songs keep appearing in my virtual folders that shouldn't be there, e.g: There are rock songs in my R'n'B folder What are virtual folders and how do I create them? What are filter folders and how do I create them? My iTunes folder does not appear in the browser or I cannot see my iTunes playlists I am unable to sort my songs by file date. When I click on the FileDate column to sort, nothing happens. Why does this not work? I get an error message saying that my database is corrupted
Loading songs When I try to load a song on a deck, it will not work and the deck shows 'Error' When I load a song on to a deck, only a small section of the song waveform is displayed. As I play the song, more of it is shown as the song progresses. How do I fix this? My songs load very slowly I experience high CPU usage when loading a song on a deck I experience a delay or freeze when loading a song from an external hard drive When loading and playing a song, the volume suddenly changes The volume of the deck playing out live drops or cuts out when I load a song onto the other deck The BPM of the song that I have loaded is wrong Every time I load a song, VirtualDJ keeps changing the pitch/BPM to match the other deck. I prefer to manually beat match my songs. How do I stop it doing this? I am having problems loading and playing songs that I purchased on iTunes. VirtualDJ will not read these files. How can I solve this problem?
Playing songs and mixing How do I listen to a song on one deck using headphones while the other is playing out live? What is BPM? Why do I need to have the songs at the same BPM? When I press SYNC, the two songs do not beat match perfectly with each other or they gradually drift out of sync. When I press PLAY, the song won't play at all. The jog wheel doesn't spin. My songs keep trying to automatically synchronise to the other deck even though I don't press SYNC. How can I stop this? The on-screen crossfader, volume sliders and EQ do not move when I move them on my external controller or mixer Keylock/master tempo is not working. It will not turn on. How do I delete cue points? How do I change the speed/tempo of the song without changing its pitch? How do I remove the vocals or instruments from a song? How do I get the software to automatically mix from one deck to the other?
Sound How do I pre-listen to songs with my headphones? How do I pre-listen to songs with my headphones when using an external DJ audio mixer? How do I select more than one deck to pre-listen to (PFL) at the same time? I have VirtualDJ LE with a MIDI controller that has a built-in sound card. How do I output my sound through my computer speakers and headphone pre-listen via the controller's sound card? The volume of the deck playing out live drops or cuts out when I load a song onto the other deck or press the PFL button I am using the mono separated option and a Y-cable but it is not working correctly. The sound for my headphone pre-listening still comes out through my speakers. My sound keeps skipping, stuttering or popping I noticed a weird digital noise, hum or buzz coming through my speakers when music is not playing I get distorted sound when I use two sound cards I get the message "Error in ASIO Sound Driver" or "Errror in WDM Sound Driver" I am using an Apple Mac and only channels 1&2 of my 4-out sound card are working I hear a rumbling or static noise when I move the sliders or knobs on my MIDI controller What is the so-called FAME engine?
Video How do I output video or karaoke to a TV or projector? How do I crossfade both the audio and video at the same time? My video effects and transitions don't work My video files are not shown in the VirtualDJ browser My video output runs slowly or is very choppy My video stops working after a while or I get an error saying that there is not enough memory Why can't I record video on my Apple Mac computer? I have green and red stripes on the right half of my rendered video.
Microsoft Windows PC version What tweaks can I make to my system to make it run VirtualDJ better? I get the message "Error in ASIO Sound Driver" or "Errror in WDM Sound Driver" I get the error message "d3d9.dll was not found", "d3d9_XX.dll was not found" (where XX is a number) or "d3dx9_33.dll is missing" When I try to record my audio mix, I get the following message: Record Error, Can't open MP3 Encoder When I try to record my video mix, I get the following message: Record Error, Video codec not found I was told to open the registry in order to modify some hidden options. How can I do that? On Windows 7, the process audiodg.exe is consuming 35-40% of the CPU My computer keeps crashing or freezing I get a Crashguard window pop-up with the options RECOVER or CLOSE. What does it mean? I use Windows Vista and VirtualDJ crashes when I recurse my folders. Why? VirtualDJ crashes when I click on the CONFIG button. How do I fix this?
Apple Mac OS X version Why do I get an error message saying that VirtualDJ is not supported on my architecture? I get Protection Error %i when I launch the software I've updated my VirtualDJ to the latest version, but it still tells me that there is a new version available when I run it I am unable to load or play WMA or WMV files on my Mac I cannot find my Library/VirtualDJ folder (New installations of VirtualDJ v7.0.3 or above only.) I am unable to map the function keys of my MacBook in VirtualDJ The option to record video is not available. How can I record video on my Mac? I am asked to enter the ATPR keychain password. What is this? I get a Crashguard window pop-up with the options RECOVER or CLOSE. What does it mean? I was told to open the Plist file (Registry) in order to modify some hidden options. How can I do that?
Skins How do I download and install a new skin? do I change the skin in VirtualDJ LE or Console Edition? I get an invalid skin error when I launch the software Is there a matching skin available for my MIDI controller?
Plugins (Sound effects, video effects/transitions, etc.) How do I download and install a plugin? I get a message saying 'VirtualDJ Not Found' when I try to install a plugin. Why isn't the plugin (NAME) available for my Apple Mac computer? Brake, backspin, etc. trigger by themselves after I have previously used them in another song I get the error message "d3d9.dll was not found", "d3d9_XX.dll was not found" (where XX is a number) or "d3dx9_33.dll is missing" I get an error message about invalid XML when I try to use a plugin in VirtualDJ
Keyboard shortcuts and mapping How can I see the list of keyboard shortcuts? How is the keyboard mapped by default? How do I map a keyboard shortcut? How do I change the mapping for a key?
MIDI controllers, HID controllers and mapping What is MIDI? What is HID? Which is the best MIDI controller? Is MIDI controller "NAME" supported by VirtualDJ? Is there a matching skin available for my MIDI controller? How do I get an icon for my MIDI controller to appear next to my name on the forums? Can I use two or MIDI controllers at the same time? (E.g: Two 2 deck controllers to control 4 decks.) My MIDI controller is not being detected My MIDI controller is not working correctly My MIDI controller keeps freezing. I am using Windows Vista My MIDI controller only works for 10 minutes I purchased VirtualDJ Broadcaster or Basic and it will not work with my MIDI controller The pitch slider, volume slider or gain knob does not always respond on my MIDI controller My MIDI controller controls the wrong decks in VirtualDJ Scratching does not work on one or both of my MIDI controller's jogwheels. It pitch bends instead When I scratch backwards, I hear no sound. Scratching forwards works OK. How do I fix this? I experience a short delay after scratching on my MIDI controller I experience a short delay after performing a manual backspin on my MIDI controller that has touch-sensitive jogwheels When I record my mix, I can hear my headphone previewing in the recording How do I map my MIDI controller? How do I change the mapping for a button? How do I install a custom mapper? I have installed a custom mapper but it will not work for my controller I am using Simple MIDI Wrapper but I cannot get the LEDs to work My custom mapping is not saved when I close VirtualDJ How do I reset my MIDI controller back to the default factory mappings?
iRemote What is iRemote? My iRemote is not working How do I install a custom iRemote skin? When will an Android version of iRemote be available?
Timecode Vinyl/CD's What do I need to be able to use timecode? How do I configure my timecode? My timecode only works for 10 minutes I only have one timecode deck. How do I toggle it between controlling the decks by pressing TAB? When I press CUE on my CD player the song does not return back to the cue point I hear a small snippet of audio when I start song playback I am unable to control songs longer than 12 minutes using timecode When I record my mix, I can hear my headphone previewing in the recording
NetSearch What is NetSearch? How do I use NetSearch? Can I use my existing GrooveShark account with NetSearch? Can I download plugins or use a controller if I purchase a Premium Membership? Can I use NetSearch with no Internet connection? NetSearch is not working I am unable to play the full song I am unable to load or play videos in NetSearch Some songs are poor quality, the wrong version or cut off Can I record my mix when using songs from NetSearch? Can I broadcast when using songs from NetSearch? Can I play karaoke songs via NetSearch? I am unable to save NetSearch songs in a playlist Do I need a public performance or music license if I am only playing songs from NetSearch? Can I keep NetSearch songs permanently? Where are cached NetSearch songs stored? Can I move my NetSearch songs to another folder and/or drive? How do I update or change my credit card or billing details for my Premium Membership? How do I cancel my Premium Membership and stop my credit card from being billed?
Karaoke How do I play karaoke files in VirtualDJ? What karaoke formats does VirtualDJ support? Can I play karaoke in VirtualDJ directly from my original CDG discs? I am unable to play my karaoke files or they do not show in the browser My karaoke .ZIP files do not load or do not show in the browser The karaoke plugin does not work. I get an error message when I click on it. How do I fix it? On my Mac, my karaoke files disappear when I am browsing them