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Sat 05 Dec 09 @ 7:13 am
Jazeera Airlines (Middle East) are to be avoided at all costs - Bad Service i.e. Loosing luggage etc and no apology or composition offered, you even have to return to the airport to retrieve your luggage yourself because they refuse to deliver it to your hotel.
I lost my bag that included my music & hardware, I got it back 48hrs later but by then it was to late. I had to for-fit my booking and lost an absolute fortune.
See below, complaints from other dissatisfied customers.
Direct link to the following posts and many more on complaintsboard.com
http://www.complaintsboard.com/bycompany/jazeera-airways-a7738.html
MISSING BAGGAGE
Posted: 2008-06-04 by PEREIRA AGNEL GEORGE
I HAVE TRAVELLED MY JAZEERA AIRWAYS FLT. NO. J9606 ON MAY 30TH 2008. FROM DUBAI TO MUMBAI. TO MY ASTONISHMENT I FOUND ON ARRIVAL IN MUMBAI AIRPORT THAT NONE OF MY BAGGAGE HAS ARRIVED. I FILLED UP THE NECESSARY DOCUMENTS AND WAS ASSURED THAT THE BAGGAGE WOULD REACH ME IN 2-3 DAYS. I HAVE MEDICINES WHICH ARE VERY IMPORTANT AND I REQUEST TO KINDLY LOCATE MY BAGGAGE AT THE EARLIEST. PLEASE CONSIDER MY REQUEST TO ME VERY VERY URGENT!!!
Sexual harassment by senior manager!
Posted: 2007-05-14 by Abhishek Agnihotry
My Friend was working with Jazeera Airways. CP-N delhi. Boss Mr. Jha forced her to have SEX with him, and in return she could be a supervisor in airport, when she declined, he created hurdles on her way... She is not the only victim, we tried to contact police but they are as usual heartless and rude. So she changed the job.
Many of office girls and aspiring Air Hostesses are being harassed by him regularly. One day one girl even slapped him but that 40 years old maniac is still hunting around in Jazeera Airlines. As the most senior official.
Police is listening this!!! I know NO... They would be busy in some other business as usual.
Waiting Refund for Cancelled flight
Posted: 2008-05-27 by Fidha Sharaf
Hi Everyone,
REF: BOOKING RER# W9KQAC - DXB-COK-DXB - FLNO: J9486 DTD: 15.02.2008
I am writing this mail in hope of reaching someone who will be able to resolve this issue or creating awareness amoung people about the way Jazeera as a budget airlines work.
We booked Jazeera from Dubai to Cochin for travel on 20/02/2008 and upon reaching airport to board the flight was informed that the flight is being cancelled and you will get a refund within 7 days to your bank accounts. Believing this we took another flight. When we returned back from India, we still didnt get the refund. Upon contacting their help desk via email we were told it takes 35 working days. We waiting 45 days before contacting again and since then after numerous mails, there has been no reply from their help desk and an amount of 2000Dhs is yet to be refunded till date 27/05/2008.
We are very frustrated by this and advice anyone who wants to travel by budget airlines to think twice before dealing with such dodgy airlines.
Personally that is the first and last time for me and if anyone is listening...GIVE MY MONEY BACK!!!
To helpdesk,
Don't copy paste emails to all customer!! if you got some shame remaining..reflect it on my bank account.
LEFT AT AIRPORT WITHOUT BOARDING
Posted: 2009-03-30 by
Dear all
i purchased jazeera airways ticket for my trip from kuwait to mumbai and return .
while coming back, the fligth was scheduled 3:40 am, as i reached airport very early to do the baggage and other things, after i finished everything and got the boarding pass.
i was waiting in the gate hall as there was plenty of time for boarding, but unfortunatly they announced that the flight will be more dely, so i waited more 1:45 minutes .
after 2 hours they informed me that your flight has left from another gate, as they changed the gate in mean time without informing or i thing that i was given wrong gate number from the begining as print out on my boarding pass .
i made alot of calls after i come to kuwait, i send fax and emails, but nothing was done .
it was horrible experience for me that night, i spent on airport and eventually purchased another ticket on the sameday in Emirates in highr class and traveled back to kuwait after i returned down town and paid for taxi and hotel twicely .
i advice you all, PLEASE DONT BUY THIS BULLSHIT AIRLINES.
Farooq Ali
Borading Denial
Posted: 2008-04-28 by Yasir Razak
I had booked an online ticket, confirmation number R6U5EB, on April 19, 2008 from Mumbai to Dubai on flight J9 427 departing Mumbai at 7:40 am, April 27, 2008. I had booked the ticket using my friend’s credit card. At the airport counter I was informed that I will not be able to travel since I have booked the ticket using my friend’s credit card. My friend who booked the ticket was present in front of the airline official along with the credit Card.
Since this rule is unique to Jazeera airways I was not aware of this. I don’t remember getting a message on my computer while booking the ticket. May be it was because of the pop up blocker or it missed my eye. However I read through the ticket print out and nothing about the credit card was mentioned. I believe that it was your duty to include this information in the ticket.
The airline staff present was there Marina Palude. Her attitude was rude and unacceptable. The basic quality required for anyone interacting with a customer is empathy. She was not ready to listen or even suggest a solution. There was a passenger who came before 57 minutes of departure. He was denied boarding because he was late by 3minutes. Even I was sent back. I had to reach Dubai urgently since I needed to resume office. Eventually I lost a valuable day in office.
Cheating in the sold out seats
Posted: 2009-06-01 by Tarek
Jazeera was Showing Sold out seats for all the low fare Seats, however, and after a while, they have shown that there is seats available everywhere, this way, they make sure people like me will buy the expensive seats first, then they will sell the cheap seats.
this is cheating and is not acceptable.
