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Forum: PC Version Technical Support - Topic: Stutter and then a crash

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PC Version Technical...
Stutter and then...


Author - Topic: Stutter and then a crash -

DJ Rob DiPaolo

Professional edition user
Posted Wed 07 May 08 @ 5:32 pm
I am using Virtual DJ Pro for a restaurant / bar, and we are experiencing a crash where VDJ will go into a stutter (we did not hit stutter) and then lockup. We then have to do a manual restart and it is beginning to become very annoying. Does anyone have any thoughts, hints, tips, or tricks that might help me out. I am learning all about Virtual DJ as I go so any help will be great!

fatkatzdj

Experienced pro user
Posted Wed 07 May 08 @ 5:40 pm
Well, what are the specs of the computer. Next what are doing before the lockup accures. Can you send us the crash report under documents, VDJ

DJ Rob DiPaolo

Professional edition user
Posted Mon 12 May 08 @ 10:37 pm
I can't seem to find the crash report. What kind of file type is it? I really don't know what I am looking for either.

discjockeydoc

Experienced pro user
Posted Mon 12 May 08 @ 10:45 pm
You can find the file under My Documents/VirtualDJ/Crashguard report.txt

Also, post your specs (CPU, memory, video, etc.). You will get more useful advice that way.

DJ Rob DiPaolo

Professional edition user
Posted Tue 13 May 08 @ 4:27 pm
There isn't a text file in that location. Could it be somewhere else? Here are the specs (let me know if you need more spec info)

Dell Precision
Windows XP Pro
Service pack 2
Quad-Xeon CPU
2.3 ghz
2 gigs of ram
1.5 TB hard drives

tayla

VIP Member
VDJ radio fan
Posted Tue 13 May 08 @ 6:49 pm
rob

if you have short cuts enabled you may have inadvertently hit a short cut key... just a thought and something to check out...


Tayla



fatkatzdj

Experienced pro user
Posted Tue 13 May 08 @ 7:59 pm
You still haven't explained what you were doing in the process of DJing that the crash occured. We might be able to recreate or understand better as what the problem is.

Hakeem2k3

Professional edition user
Posted Tue 13 May 08 @ 9:35 pm
uninstall and reinstall

DJ Rob DiPaolo

Professional edition user
Posted Wed 14 May 08 @ 3:51 am
Here is the crash report:

Crash ID=004726a1 (date=802051245, version=5.0 rev.6, build=506, thread=Main, dump=8b421451, excode=c0000005 (0,14))
Crash ID=7c9c6f90 (date=802251044, version=5.0 rev.6, build=506, thread=Main, dump=65007200, excode=c0000005 (0,ffffffff))
Crash ID=7c9c6f90 (date=803031056, version=5.0 rev.6, build=506, thread=Main, dump=65007200, excode=c0000005 (0,ffffffff))
Crash ID=0046c8e0 (date=803040031, version=5.0 rev.6, build=506, thread=Main, dump=8a018802, excode=c0000005 (0,6c6c616d))


If I uninstall and reinstall will I loose my Virtual Crates?

jimmy b

Experienced pro user
Posted Wed 14 May 08 @ 9:07 am

I would wait till someone from the team gets back to you on this issue.

It's worth knowing why it's crashing in the first place.


djcel

Senior Team
Posted Wed 14 May 08 @ 4:25 pm
Are you still using V5.0.6 or is it old crashes?

DJ Rob DiPaolo

Professional edition user
Posted Wed 14 May 08 @ 9:09 pm
I am still using V5.0.6

djcel

Senior Team
Posted Wed 14 May 08 @ 11:46 pm
Can you use a tool like TagScanner to verify that you don't have a corrupted file.
http://www.xdlab.ru/en/

DJ Rob DiPaolo

Professional edition user
Posted Thu 15 May 08 @ 7:42 pm
I am hesitant to DL a program that I have never heard of. Has anyone else used this program? I don't believe it is just one file that could be causing the crash.

Does anyone know if I will loose my virtual folders if I uninstall and reinstall VDJ?

TearEmUp

Moderator
Posted Thu 15 May 08 @ 7:44 pm
Yes I can verify this program..I have used it before it is solid.



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