Forum: MAC Version Technical Support - Topic: Problem Using Two Sound Cards - Page: 1

Hey all,

I have a trial version of Virtual DJ running on my MacBook Pro (Leopard) the problem is that I have a turtle beach USB soundcard for my headphones, but whenever I change the config in order to play from two soundcards, the sound coming from my laptops line out gets distorted, but this doesn't happen if I write in the config file that I will only use one soundcard. Does anyone else have the same problem?

-Alan

Alas there is no demo currently for osx, if you want good results from VDJ you need to purchase the official pro edition of VDJ or CUE.

Then you will be entitled to upgrade free of charge to 5.07 and all future updates.

Hope to see you as a pro user soon.

Yes but 5.0.7 FULL does the same thing.

In the full legal product , if you go to performances in config , and set to autolatency it should be ok.

but its not it still sounds distorted

Hi Dima21 n Chiments, r u using 2 soundcards too?? Wat card r u using?

If u using also the internal, maybe at the settings of the mac sound settings, try to minimized or 3/4 of the sound, it worth a try.

The internal soundcard on the macs are not great and dun expect too much from it.

Regards.

well, nobody explained to Salvacion and I have same problem too, why there is a sound distortion on a two sound cards? I tried all recomendations, even changed to sound cards like RME400, still the same.So is there any solutions for that?

Since my post... my original ticket has been escalated to an analyst.

FYI

Alright , what you should do , for starters if you could give it a shot go to Config > Performances , choose fastest , and autolatency.

The rane mixer will not work as a controler element as it uses hid locked to SLL.


How have you configured it on Sound Setup?

You could Try ,

Inputs : none
Outputs : 2 line external mixer
Card : 4/4 interface

Channels 1/2 right 3/4 left

Wow - I'm really TRYING not to be mean or whatever... but do you people read what the user types before you post your responses trying to help them????

I'm not using the Mixer as a controller... because it is a MIXER - if you read my post, you would have seen that i have a controller already.

And I have set the sound settings up ALREADY using what you said. I have had this already working on a windows laptop for 2 years. I know how it is supposed to go. The mixer works fine with Mac Os.
The problem is with YOUR software. Why don't you want to see that? and further more, Why is this so difficult to pass this to your Mac developers to get a more intelligent response?

I will REPEAT my self..... I have tested the sound settings to use as a single sound card on both sides of the mixer. Both sides (as set up as single sound cards) work individually.... but when "use 2 sound cards" is selected... it becomes very distorted.

while i understand your frustrations but lashing out at forum users will not get you many replies!

I do not work for VDJ i am the Numark Specialist for Cue but i am a Avid supporter of Atomix , and i spend alot of time liaising with the developers to improve the mac version so rest assured all your feedback will be passed onto them.

I am not obligated to help here but do so to ensure good results for all users.

any way im sorry to hear of your continued problems , did you notice a slight improvement when adjusting the latency at all ?

I wasn't lashing out at users.. i was lashing out at you. Being a moderator i assumed you were offering tech support. Seeing as you are not obligated to do so, I apologize.

However. just as it would apply to me, reading will help answer questions for you as well. I have stated many times what i have done. Nothing that has been suggested thus far has worked or i have already tried it. So the answer is no, the latency does nothing.

Good Day

Could you please post here your detailed mac specification , by going to about this mac and pressing more info ,

Model Name: MacBook
Model Identifier: MacBook2,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB
Bus Speed: 667 MHz
Boot ROM Version: MB21.00A5.B07
SMC Version: 1.13f3

Should look like this

and if you could go also to the software overview if you go to there and click Software
Should see something like this :
System Version: Mac OS X 10.5.2 (9C31)
Kernel Version: Darwin 9.2.0 and get this information i can pass this onto the developers for you

We do not have a Mac trial version.
So whats the real story...

Model Name: MacBook Pro
Model Identifier: MacBookPro3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB
Bus Speed: 800 MHz
Boot ROM Version: MBP31.0070.B02
SMC Version: 1.18f2

System Version: Mac OS X 10.5.1 (9B18) ----- (I will not upgrade to 10.5.2 because it make my MBP super slow and the airport doesn't work right after that. Other issues include time machine)
Kernel Version: Darwin 9.1.0


Also thank you for escalating this. I wish the guy handling my ticket was taking this route.

pass my details also, I"m havin a same problems , see how it goes.
Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 4 GB
Bus Speed: 800 MHz
Boot ROM Version: MBP31.0070.B02
SMC Version: 1.16f8
Serial Number: W87334J7X92
Sudden Motion Sensor:
State: Enabled

Thanks , for the info

With the rane mixer , i have spoken to a representative of the developers and they have suggested that instead of setting it as a 4.1 or a dual sound card for now

that you instead create a aggregate device :
http://www.virtualdj.com/blog/skyfxl/blog4912.html

This blog shows the mk2 as an example but it is the same principal you need to create a device which includes all the inputs and outputs of the card.

So
inputs : timecode
Outputs : 2 line mixer
Card : 4/4 interface
Driver : aggregate device (the one you created)

Thank you but respectfully there is no mac demo , so i would have to surmise as you have not registered that you are using a counterfeit product perhaps the old beta 3.

Support for this cannot be given as it was a testing release only and is not entirely stable as it is unfinished.

If you would like to get access to a stable version of the product please purchase V5.07 professional as well as this version you will get access to all future updates.

If this is not the case apologies please register your serial in your profile then you can get the update.

yes - either same distortion as before, or a core audio issue

i also notice a steady static ticking

but again... only when i select two sound cards, single or anything else works brilliantly

Then if I buy pro version I can use it like console version on OSX... and there's no demo version... good :)