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Forum: VirtualDJ Technical Support

Topic: Crashing on loading
pipmilPRO InfinityMember since 2010
Hi, Vj2021 keeps crashing when loading a song in ? Then one of the decks has no sound so needs to be restarted but will do it again. I’ve reinstalled but no joy ! My mate is having the same problem ! We are on a Mac Pro 16” 2019 and the new M1 16” ???
 

Posted Fri 17 Jun 22 @ 7:07 am
AdionPRO InfinityCTOMember since 2006
Is it happening with a specific song, or any song?
Does the song happen to have video too?
 

Posted Fri 17 Jun 22 @ 7:16 am
pipmilPRO InfinityMember since 2010
I always play video tunes so yes it’s music videos but can be any MP4 video. It can happen anytime also when a karaoke track is playing, only why to get round it is not to load anything is while singing
 

Posted Sat 18 Jun 22 @ 8:32 am
pipmilPRO InfinityMember since 2010
Also it’s okay on windows it’s just Mac
 

Posted Sat 18 Jun 22 @ 8:38 am
AdionPRO InfinityCTOMember since 2006
 

Posted Sat 18 Jun 22 @ 9:01 am
pipmilPRO InfinityMember since 2010
Thanks might have too ! it's only been doing it a few weeks since an update, was hoping another might fix it
 

Posted Sat 18 Jun 22 @ 9:21 am
pipmilPRO InfinityMember since 2010
Rolled it back but still crashing ! Looks like it’s back to windows :(
 

Posted Sat 25 Jun 22 @ 8:12 pm
pipmilPRO InfinityMember since 2010
Only thing I can find is that the Codecs AAC, av01 video music mp4 seems to be the problem when loading this type of file but seems only to be loading for the first time
 

Posted Sun 26 Jun 22 @ 9:16 am
AdionPRO InfinityCTOMember since 2006
Did you try 7021?
 

Posted Sun 26 Jun 22 @ 9:20 am
pipmilPRO InfinityMember since 2010
Yes mate and 7014 :( don’t really want to use a windows laptop again but my old HP works okay.
 

Posted Mon 27 Jun 22 @ 5:00 am
pipmilPRO InfinityMember since 2010
Found the problem, it’s AAC, av01 Video files VJ doesn’t like them so I’ve converted them all. 👍
 

Posted Mon 27 Jun 22 @ 6:17 pm
djcelPRO InfinityModeratorMember since 2004
If you can keep one and share it with dev staff
 

Posted Tue 28 Jun 22 @ 6:54 am