Forum: PC Version Technical Support - Topic: headphone distortion VDJ with herc rmx

Hi,

All of a sudden my headphones are monitering terribly - i have tried different headphones and made sure the ASIO driver is selected in the herc rmx control panel.

Everything seems set up as it should be but my reception through the headphones is terrible and i rely on them as my main moniters.

Any idea what may be causing this issue?

Using latest VDJ with Windows 7 and a hercules RMX with the latest drivers.

inputs: none
outputs: headphones mast chan 1&2 / headphones channel 3&4
soundcard: asio driver - hercules dj console rmx ASIO

Just uninstalled and reinstalled the drivers - still having the same problem. Terrible distortion in headphones. Tried different headphones and both headphone slots.

Can you try connecting speakers to Output 3-4, to see if you get the same distorted signal ?

The headphone out and Output 3-4 are sending the same signal, so this will help determine if this could be a hardware problem.

Also try reversing the audio configuration (mast chan 3&4/ headphones channel 1&2) , again, to see if the problem is hardware or software.

Connected speakers to output 3/4 - same issue. The sound coming out of the speakers is perfect, no compromise in quality there - it's just what im hearing through the headphones sounds crackly and distorted.

I reversed the audio configuration, the headphone volume was lower but did seem slightly less distorted (although i imagine this was due to the lower volume).

Im currently living in Vietnam and had to have the Herc RMX brought over from Canada - there are no DJ shops here whatsoever. Not even had the RMX 6 months and this has happened, really hope its not a hardware error as DJ'ing is my only source of income and i play 5 nights a week!

Thanks for responding so quick, look forward to hearing from you

Just want to bump this up as it is still a massive problem. Had a terrible gig last night due to the problem and i will be playing the next two nights as well.

Please help me with this problem.

I have encountered the same problems with my fellow DJ's in my place it works only for a few tracks then it becomes distorted forever until we restart the programs again. We did not get the right solution to it for a months and what we did was we uninstalled the VDJ and the Hercules driver and reinstalled and the problem was over. Now it is working perfectly. This problem is not with VDJ softwares but for Hercules RMX hardware maybe i suspect the firmware and the test weve done was to have the VDJ open and run the two controllers run once at a time with VDMS4 and the HERCULES RMX the VMS4 is working perfectly and while the HERCULES RMX is not working well.

i have reinstalled - its still an issue.

its been ages now.

hercules are also not responding to my messages.

come on guys help me out please - i have lost a hell of a lot of money through this now and its looking like i may have to fly to singapore / thailand just to get new equipment.

i can see other peoples issues been responded to - why not mine?

i have been a user of VDJ for years now and always got adequate support.. until now.

really feeling let down by VDJ on this.

Please check your computer for performance/configuration issues: http://www.virtualdj.com/wiki/Performance%20Issues.html

Is your computer supplying enough USB power to the RMX for it to function correctly? Try plugging it into a powered USB hub.

NOTE: If you need faster support, you can open a support ticket or use the live chat facility on the page http://www.virtualdj.com/contact/index.html

problems still persist

also tried hardware on a diferent laptop with same issue.

so looks like its a hardware issue... been in touch with hercules but its taken 5 days to get a reply.

i haven't even had the controller for 6 months...

such a let down.

If you have tried it on multiple computers and have the same issue, then it is most likely a hardware fault.

Only the manufacturer Hercules can help you with this, assuming that it is still under warranty. You may need to send it away for repair. If you purchased it from a local store then they should be able to do this on your behalf.

Hercules support can be contacted via http://ts.hercules.com

Alternatively, you could use an external sound card instead of the sound card built into the RMX, e.g: Numark DJIO.