Forum: General Discussion - Topic: Product key

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VirtualDJ forums
General Discussion
Product key


Author - Topic: Product key -

Bene102
Home user
Member since 2011

Posted Sun 10 Jul 11 @ 11:30 pm
I purchased Virtual DJ and paid with my visa by pressing pay with paypal /visa after did not receive product key lic number, can anyone help sent ticket to virtual Dj and Next Generation Software Inc which shows up on my receipt.

Elepzia
LE user
Member since 2009

Posted Mon 11 Jul 11 @ 12:08 am
Hi Bene102! Im glad you chose to buy Virtual DJ

Here are some links that will help you:

http://www.virtualdj.com/contact/index.html (This one is for chat support and a direct number to call Virtual DJ support)

http://www.virtualdj.com/contact/tickets.html (This one is the one you should do right now, its where you can send a new ticket explaining your problem and they will resolve it right away!)

I hope you find this useful and this gets fixed.

Goodluck

AuralCandy.Net
PRO Infinity
Member since 2009

Posted Mon 11 Jul 11 @ 5:19 am
Did you buy it from this page: http://www.vdj.net/ ?

If you did, I'm afraid you've bought the wrong software. To my understanding, Next Generation Software's Virtual DJ Studio has nothing to do with Atomix Production's Virtual DJ.

If I had to guess, they have deliberately named their software like that so they could score few hits and purchases from people actually looking for the real VDJ. I'm pretty sure that qualifies as a trademark infriction at the very least and the whole site seems shady in general.

SBDJ
PRO Infinity
Member since 2006

Senior staff
Posted Mon 11 Jul 11 @ 5:34 am
As mentioned Next Generation Software make a product called 'Virtual DJ Studio' which is a completely different and seperate company & product to 'Virtual DJ Professional' by Atomix Productions.

If it says Next Generation Software on your reciept then that is what you have purchased and Atomix will be unable to help I'm afraid. You'll need to get in touch with Next Gen.
Posted Mon 11 Jul 11 @ 7:39 am
AuralCandy.Net wrote :
If I had to guess, they have deliberately named their software like that so they could score few hits and purchases from people actually looking for the real VDJ. I'm pretty sure that qualifies as a trademark infriction at the very least and the whole site seems shady in general.


Actually the Virtual DJ Studio product has been around just as long as VirtualDJ and occasionally this does happen.

But as mentioned - you need to contact Next Generation to resolve your purchase issue with them - webmaster@ngwave.com

And to purchase VirtualDJ you can go here - http://www.virtualdj.com/buy/index.html